Privacy Policy

Last Updated: January 2024

Spire Juniper ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website spire-juniper.com or engage our services.

Information We Collect

Personal Data

We may collect personal identification information that you voluntarily provide when:

• Submitting an enquiry through our contact form
• Requesting a consultation or service
• Corresponding with us via email
• Engaging our professional services

This information may include:

• Name
• Email address
• Property address or location
• Details about your property or project
• Service preferences

Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and requests
• Provide our consultancy services
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is necessary to comply with the law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Client records: 7 years from completion of services (for legal and professional requirements)
• Website analytics: 26 months

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share information with:

• Service providers who assist our operations (subject to confidentiality agreements)
• Professional advisers where necessary
• Regulatory bodies or law enforcement when legally required

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in compliance with UK data protection law.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Spire Juniper
47 Clerkenwell Road
London EC1M 5RS
United Kingdom
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.